Get In Touch
Have questions, feedback, or need support? We'd love to hear from you. Our team is here to help and we typically respond within 24 hours.
Send Us a Message
Fill out the form below and we'll get back to you as soon as possible.
Frequently Asked Questions
Quick answers to common questions
We typically respond to all inquiries within 24 hours during business days. For urgent issues marked as high priority, we aim to respond within 4-6 hours.
Please include as much relevant detail as possible: your account email, specific steps you took, error messages, browser/device information, and screenshots if applicable. The more context you provide, the faster we can help.
Currently, we primarily offer email support through this contact form. For business inquiries and partnerships, we're happy to schedule phone calls or video meetings as needed.
Please email [email protected] with details about the copyrighted material, your ownership claim, and the specific resources in question. We take copyright seriously and will investigate promptly.
Absolutely! We love hearing from our community. Use the contact form above and select "Feature Request" as the category. We review all suggestions and many platform improvements come directly from user feedback.
Yes! You can check our status page at status.example.rw for real-time information about platform performance, scheduled maintenance, and any ongoing issues.